Refund policy
Returns & Refund Policy
Thank you for shopping with KUFFYA.
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may request a return or exchange within 3 days of receiving your order.
To be eligible, the item must:
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Be unused, unwashed, and unworn.
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Be in its original condition.
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Include all original packaging and tags.
To start a return or exchange, please contact us at:
Please include your order number and the reason for your request.
Size Exchanges
If the size doesn't fit, we're happy to offer a size exchange within 3 days, subject to product availability.
The item must be unused, unwashed, and in its original condition.
Non-Returnable Items
The following items cannot be returned or refunded:
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Used, washed, or damaged items.
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Items without their original packaging or tags.
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Products damaged due to misuse.
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Sale or clearance items.
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Gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We'll arrange a replacement at no additional cost.
Refunds
Once your returned item is received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–5 business days. Processing times may vary depending on your payment provider.
Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Need Help?
If you have any questions about returns or refunds, feel free to contact us: